PRIVACY POLICY – MADRISS COSMODERMA
Website: https://madrisscosmoderma.com/
Effective Date: 31 October 2026
Last Updated: 31 October 2026
1. Who We Are
Welcome to Madriss Cosmoderma.
Madriss Cosmoderma (“we”, “our”, “us”, or “Madriss Cosmoderma”) operates the website https://madrisscosmoderma.com/.
We are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase our products, subscribe to our newsletter, or interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
When you visit or make a purchase from our website, we may collect the following types of information:
A. Personal Information
- Full name
- Email address
- Mobile number
- Billing address
- Shipping or delivery address
- Account login information
- Other details you voluntarily provide through our contact forms or customer support channels.
B. Order and Transaction Information
- Products purchased
- Order numbers and purchase history
- Payment transaction references
- Billing and shipping details
- Refund, cancellation, and return information.
C. Technical Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or source.
We collect this information to operate our website, process orders, improve customer experience, and maintain website security.
3. How We Use Your Information
We may use the information collected from you for the following purposes:
- To process and confirm your orders.
- To facilitate payments and issue invoices.
- To arrange shipping and delivery of purchased products.
- To provide order updates, tracking details, and delivery notifications.
- To manage customer accounts and login facilities.
- To respond to your queries, complaints, and customer support requests.
- To process returns, exchanges, cancellations, and refunds in accordance with our policies.
- To send promotional offers, product updates, newsletters, and marketing communications where permitted.
- To improve our products, website functionality, and shopping experience.
- To prevent fraudulent transactions, unauthorized access, and other security issues.
- To comply with applicable legal, tax, accounting, and regulatory requirements.
We will not use your personal information for purposes unrelated to the services described above without an appropriate lawful basis.
4. Payment Information
Madriss Cosmoderma may offer different payment options through third-party payment gateways and payment service providers.
When you make a purchase, your payment information may be processed securely by the relevant payment service provider.
Depending on the payment method, information may include:
- Payment transaction ID
- Payment status
- Transaction amount
- Payment method
- Relevant billing details.
We do not intend to store your complete debit card number, credit card number, CVV, or other sensitive payment credentials on our website. Such information is handled by the applicable payment service provider in accordance with its security and privacy policies.
We recommend reviewing the privacy policy of the payment provider you use.
5. Sharing Your Personal Information
We do not sell or rent your personal information to third parties.
However, we may share relevant information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
A. Payment Service Providers
To securely process payments and verify transactions.
B. Shipping and Logistics Partners
To deliver your purchased products to the shipping address provided during checkout.
C. Website Hosting and Technology Providers
To maintain our website, hosting infrastructure, security, and technical operations.
D. Marketing and Communication Services
To send newsletters, promotional communications, and order-related notifications where applicable.
E. Legal and Government Authorities
We may disclose your information when required by applicable laws, regulations, court orders, or lawful government requests.
Third-party service providers are expected to handle personal information responsibly and only for the services they provide to us.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies are small text files stored on your device when you visit a website.
We may use cookies for the following purposes:
- To remember your shopping cart and checkout preferences.
- To maintain your login session.
- To remember your account and website preferences.
- To understand website traffic and visitor behaviour.
- To improve website performance and functionality.
- To support website security and fraud prevention.
- To provide relevant marketing and advertising, where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.
Some cookies may be placed by third-party services integrated into our website.
7. Customer Accounts and Registration
Customers may create an account on our website to access additional shopping features.
When you register, we may collect your name, email address, mobile number, password, and other required account details.
Registered customers may be able to:
- View their order history.
- Manage their account information.
- Update delivery addresses.
- Track orders.
- Manage their account preferences.
You are responsible for maintaining the confidentiality of your account login credentials. Please notify us if you suspect unauthorized access to your account.
8. Order Processing, Shipping and Delivery
To fulfil your orders, we may share necessary personal information, including your name, phone number, and delivery address, with our shipping and logistics partners.
This information is used exclusively for order processing, shipment coordination, delivery, and related customer support.
Our shipping partners may independently process your information according to their own privacy policies.
9. Marketing and Promotional Communications
If you subscribe to our newsletter or otherwise opt in to receive promotional communications, we may send you information about:
- New product launches.
- Special discounts and offers.
- Seasonal promotions.
- Skincare tips and educational content.
- Brand announcements and updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or contacting us directly.
Please note that even if you opt out of marketing communications, we may still send essential service-related messages, such as order confirmations, payment updates, and delivery notifications.
10. Comments and Reviews
When visitors leave comments or product reviews on our website, we may collect the information provided in the relevant form, along with the visitor’s IP address and browser user agent string to assist with spam detection and website security.
An anonymized string created from your email address (also known as a hash) may be provided to the Gravatar service to check whether you are using it.
The Gravatar service privacy policy is available at:
After approval of your comment or review, your profile picture, name, and submitted review may be visible publicly alongside your contribution, depending on the website functionality.
Please avoid sharing sensitive personal information in public comments or reviews.
11. Media and Uploaded Images
If you upload images, photographs, or other media to our website, you should avoid uploading files containing embedded location information (EXIF GPS data).
Other visitors may be able to download images and extract location information from them.
We are not responsible for personal information that you voluntarily disclose through publicly accessible uploaded media.
12. Embedded Content from Other Websites
Our website may include embedded content from third-party websites, such as videos, images, social media posts, or articles.
Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party websites may collect information about you, use cookies, implement tracking technologies, and monitor your interaction with their embedded content.
We do not control the privacy practices of external websites. We recommend reviewing their respective privacy policies before interacting with their content.
13. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to meet applicable legal and regulatory requirements.
Retention periods may vary depending on the type of information.
- Order Information: Retained as necessary for order fulfilment, customer service, accounting, taxation, and legal compliance.
- Customer Accounts: Retained while your account remains active or until deletion is requested, subject to applicable retention requirements.
- Comments and Reviews: May be retained to maintain website content and moderation records.
- Customer Support Communications: Retained as necessary to resolve queries and maintain service records.
- Marketing Information: Retained until you unsubscribe or withdraw your marketing consent, subject to applicable requirements.
- Technical and Security Data: Retained for a reasonable period to maintain website security and prevent fraud.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law.
14. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
These measures may include:
- Secure website connections (SSL/HTTPS).
- Restricted access to personal information.
- Website security and monitoring.
- Secure payment processing through applicable payment providers.
- Regular website maintenance and security updates.
However, no method of online transmission or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
15. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information.
These may include:
- Right to Access: Request information about the personal data we hold about you.
- Right to Correction: Request correction or updating of inaccurate or incomplete personal information.
- Right to Erasure: Request deletion of personal information, subject to applicable legal and regulatory requirements.
- Right to Withdraw Consent: Withdraw consent for processing where consent is the applicable basis for processing.
- Right to Withdraw Marketing Consent: Opt out of promotional emails and marketing communications.
- Right to Raise a Complaint: Contact us regarding concerns about how your personal information is handled.
To exercise your rights, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
16. Children’s Privacy
Our website and products are not intended to encourage independent online purchases by children.
We do not knowingly collect personal information from children without appropriate authorization where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
17. Third-Party Links and Services
Our website may contain links to external websites, payment platforms, social media platforms, or other third-party services.
We are not responsible for the privacy policies, security practices, or content of these external websites.
Any information you provide to third-party platforms will be governed by their respective terms and privacy policies.
18. International Data Transfers
Some of our website hosting providers, payment service providers, technology partners, or other service providers may process information using systems located outside your state or country.
Where personal information is transferred or processed outside India, we will take appropriate steps to ensure that such processing complies with applicable Indian laws and other relevant legal requirements.
19. Data Breach and Security Incidents
In the event of a personal data breach affecting information under our control, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, we will notify affected individuals and relevant authorities in accordance with applicable legal requirements.
20. Changes to This Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.
Any updates will be published on this page along with the revised “Last Updated” date.
We encourage visitors and customers to review this page periodically to stay informed about how we protect their personal information.
21. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us using the details below.
Brand Name: Madriss Cosmoderma
Website: https://madrisscosmoderma.com/
Email: [Insert Official Customer Support Email]
Phone: [Insert Official Contact Number]
Registered Business Address: [Insert Complete Registered Business Address]
We will make reasonable efforts to review and respond to privacy-related queries within the time required under applicable laws.
Thank you for trusting Madriss Cosmoderma.
Your privacy matters to us, and we are committed to handling your personal information responsibly while providing you with a safe and reliable online shopping experience.